Terms of Service

1. Definitions

• • Service: the TitiMenu platform, including the titimenu.com website, the business dashboard, the public menu and the apps described in section 10.
• • Business: the restaurant, café, bar or other food business that opens a TitiMenu account. Also «you».
• • Staff: the employees the Business gives access to the Service with their own user.
• • End customer: the person who views the Business’s public menu, places an order or makes a reservation.

2. The service

TitiMenu is cloud software (SaaS) for food businesses. Depending on the plan, it includes: a digital menu with QR code, WhatsApp orders, tables with QR codes and real-time table orders, a point of sale (POS) with cash closing, kitchen and bar screens, delivery and takeout with a distance-based delivery fee, staff with roles, reservations, promotions, inventory, reports, an AI menu scanner, ticket printing and a connection with Digifact to issue electronic invoices (e-CF). What each plan includes is detailed at titimenu.com/en/pricing.

3. Minimum age

• • By signing up you state that you are at least 18 and that, if you act on behalf of a Business, you have authority to bind it to these terms.
• • The Business agrees to give access to the Service (users, PINs and devices) only to Staff aged 18 or older.
• • If we know or have reason to believe that an account or user belongs to someone under 18, we may suspend or delete it, together with its personal data, without prior notice.
• • The public menu can be viewed without an account. If you are under 18, do not send orders, reservations or personal data through TitiMenu: ask your parent or guardian to do it. More details in the Privacy Policy.

4. Your account and your staff

• • You must provide accurate information and keep it up to date, especially your Business and tax details.
• • You are responsible for keeping your password secure and for all activity in your account and in your Staff’s accounts.
• • You create your Staff users and decide their roles and permissions. You are responsible for their PINs and access codes, for what they do with them, and for deactivating them when they stop working with you.
• • You are responsible for the devices where you install the Business apps and for keeping them secure.
• • You must notify us immediately at titimenuinfo@gmail.com if you detect unauthorized access.
• • You may not transfer your account to someone else without our consent.

5. Plans, prices and payments

TitiMenu offers three plans:

• • New accounts get a free 15-day trial of the Business plan features. When the trial ends, if you do not choose a paid plan, the account stays on the Free plan.
• • Prices are «from» prices and may vary by Business. The final price is confirmed by WhatsApp or email before payment.
• • Prices in Dominican pesos do not include ITBIS (18% Dominican sales tax), which is added to the plan price.
• • For Businesses outside the Dominican Republic, prices are quoted in US dollars (approximately US$9 per month for Pro and US$25 per month for Business) and may vary by country.
• • Payment is in advance, monthly or for several months, and manual: by bank transfer or PayPal, to the accounts shown in your dashboard. We do not charge cards automatically. Once the payment is confirmed we activate the plan and send you a receipt.
• • If the plan is not renewed when it expires, the paid features are turned off and the account moves to the Free plan. Your data is kept and your public menu stays online.
• • We may change prices by notifying you by email at least 30 days in advance. The change applies from your next renewal.
• • The Digifact e-invoicing service is not included in the TitiMenu price (see section 9).

6. Cancellation and refunds

• • You can cancel your plan at any time from the «Plans» section of your dashboard, or by writing to us.
• • When you cancel, you keep your plan’s features until the end of the period already paid; after that the account moves to the Free plan.
• • We do not refund unused days of a period already paid, unless applicable law requires it or the Service could not be provided because of us.
• • You can ask us to delete your account and your data by writing to titimenuinfo@gmail.com. What is kept and for how long is explained in the Privacy Policy.

7. Your content

You own the content you upload (logos, photos, items, prices, promotions, etc.). By uploading it you grant us a non-exclusive, royalty-free, limited license to host it, display it on your public menu and in the TitiMenu restaurant directory, and process it to provide the Service. The license ends when you delete the content or your account.

By uploading content, you warrant that:

• • You have the necessary rights to it and it does not infringe third-party rights (trademarks, copyright, image rights).
• • It is truthful and not misleading; the prices, descriptions and allergens you state are current and accurate.
• • It contains no illegal, offensive or inappropriate material.

The photos in the TitiMenu gallery are provided as illustrative images for use within the Service. We may remove content that breaches these terms.

8. Orders and your customers

TitiMenu is a technology tool: it does not sell food, charge your customers or deliver orders, and it is not a party to the relationship between the Business and its End customers. We charge no commission per order.

• • The Business is solely responsible for its products, prices, food quality and safety, allergens, deliveries, payments, returns and customer service, and for complying with the consumer protection rules that apply to it.
• • The delivery fee calculated by the system is an estimate: straight-line distance between the business and the customer’s location with an urban correction factor (×1.35). It is not the exact street distance. The Business must tell the customer about any adjustment to the actual cost.
• • WhatsApp orders are sent through WhatsApp, a third-party service. TitiMenu does not control how it works.
• • The Business is responsible for the personal data of its End customers that it receives through TitiMenu and for using it only to handle their orders and reservations (see section 12).

9. E-invoicing and tax obligations

On the Business plan, TitiMenu connects with Digifact, an electronic invoicing provider authorized by the Dominican tax authority (DGII), to issue and print the Business’s electronic tax receipts (e-CF). When using this feature:

• • The Business contracts and pays Digifact directly. TitiMenu only acts as a technical bridge: it is not an e-invoicing provider, it does not certify receipts with the DGII and it does not charge for that service.
• • The Business is responsible for making sure its RNC, legal name, authorized sequences and other tax details are correct, and for checking that its receipts comply with current regulations.
• • The Business is responsible for its tax returns, reports and obligations with the DGII. TitiMenu does not provide tax or accounting advice.
• • Issuing an e-CF depends on the services of Digifact and the DGII. TitiMenu is not liable for their outages, rejections or delays.
• • Businesses outside the Dominican Republic must comply with their own country’s tax rules by their own means.

10. Apps and software

The following are part of the Service and governed by these terms: TitiMenu for PC (Windows and Mac) and its browser extension for printing, TitiMenu Staff (Android, Windows and Mac; waiter, cashier and delivery) and the Android app TitiPrint (print bridge). We grant you a personal, non-exclusive, non-transferable license to install and use them on your Business’s devices while you have an account. By using them you accept that:

• • They require a compatible thermal printer. We do not guarantee compatibility with every printer model (USB, network or Bluetooth).
• • You are responsible for configuring your equipment: printer, network and operating system.
• • For now the Android apps are distributed outside Google Play and are installed and updated manually or through the mechanism the app indicates. The desktop apps may update automatically.
• • We are not liable for printing failures caused by drivers, hardware, network or local configuration.

11. Acceptable use

You may not use TitiMenu to:

12. Personal data

We process personal data according to our Privacy Policy and Dominican Law 172-13 on Personal Data Protection. For the data of your End customers and your Staff, the Business is the controller and TITIMENU SRL acts as processor: we process it only to provide the Service, following your instructions, and we do not use it for our own purposes or sell it. The Business warrants that it has a legitimate basis to collect it and that it informs its customers of that use.

13. Availability and support

We work to keep TitiMenu available 24 hours a day, but we do not guarantee uninterrupted or error-free service. There may be pauses for maintenance or because of failures of the providers it relies on (hosting, database, WhatsApp, Digifact). Real-time features depend on the Business’s internet connection; only the TitiMenu Staff Android app can keep taking payments offline, and it syncs sales when the connection returns. Support is provided by WhatsApp and email; the Business plan gets priority.

14. Intellectual property

The TitiMenu platform, its brand, logos, design, code and documentation are the property of TITIMENU SRL. These terms do not transfer to you any right over them beyond using the Service. You may not copy, modify, decompile or create derivative works without written authorization. If you send us suggestions, we may use them freely to improve the Service.

15. Suspension and termination

• • We may suspend or close an account that breaches these terms. Except in serious cases (fraud, illegal use, risk to the platform or to third parties, or an account belonging to a minor), we will warn you first and give you a chance to fix it.
• • You may stop using the Service whenever you want.
• • On termination, the cancellation rules apply, and the sections that by their nature must survive (intellectual property, limitation of liability, indemnification, governing law) remain in force.

16. Limitation of liability

The Service is provided «as is» and «as available». To the fullest extent permitted by law, TITIMENU SRL is not liable for:

• • Lost profits, lost sales or customers, or indirect or consequential damages.
• • Errors in menu content, prices or tax data entered by the Business or its Staff.
• • Transactions between the Business and its End customers.
• • Differences between the estimated delivery fee and the actual cost of delivery.
• • Tax penalties or surcharges arising from incorrect data or misuse of invoicing.
• • Failures of third-party services (WhatsApp, Digifact, DGII, internet providers, hosting) or of local printers and equipment.
• • Loss of data not caused by our negligence.

In any case, our total liability to you for any claim related to the Service will not exceed the amount you paid us in the 12 months before the event giving rise to it. Nothing here limits liability that the law does not allow to be limited, such as liability for willful misconduct or gross negligence.

17. Indemnification

You agree to hold TITIMENU SRL harmless from third-party claims —including from your End customers, your Staff and the authorities— arising from your products, your content, your use of the Service, your tax obligations or your breach of these terms.

18. Changes to these terms

We may update these terms when the Service or the law changes. If the change is significant we will notify you by email or in your dashboard at least 15 days in advance. If you keep using TitiMenu after the effective date, you accept the new version; if you do not agree, you may cancel before that date. The date of the current version is shown above.

19. Governing law and disputes

These terms are governed by the laws of the Dominican Republic, regardless of the country from which you use the Service. If there is any disagreement, write to us first: we will try to resolve it in good faith within 30 days. If it is not resolved, it will be submitted to the competent courts of the Dominican Republic.

20. General provisions

• • You accept these terms electronically, with the same validity as a signed document, under Dominican Law 126-02 on Electronic Commerce, Documents and Digital Signatures. You also agree to receive communications about the Service by email or in your dashboard.
• • If any clause is held invalid, the rest remain in force.
• • Our failure to enforce a clause at a given time does not mean we waive it.
• • We may assign these terms to a company that continues the Service, with notice to you. You may not assign them without our consent.
• • These terms, together with the Privacy Policy and the published prices, are the entire agreement between you and TitiMenu about the Service.

21. Contact

For questions about these terms, write to us at titimenuinfo@gmail.com.

TITIMENU SRL · RNC 133-84589-1 · Urb. Los Maestros, Calle 1, Puerto Plata, República Dominicana